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TERMS

Terms and conditions

1. By ordering through this website you agree to the Returns and Refund Policy.

2. Acceptable payments include PayPal and direct debit transactions.

3. Prices on this website may be altered at any time without prior notice.
 

Returns and Refund policy

1. If for any reason you are unhappy with your purchase, MetzyDezigns will exchange it for a similar item provided you have made contact within 7 working days of having received your item.

2. MetzyDezigns will not provide a refund if you have had a change of mind with regards to bespoke jewellery.

3. MetzyDezigns cannot accept responsibility for any postage and handling charges you may incur when returning an item.

4. Any faulty goods will be repaired free of charge. Your jewellery will be considered faulty if they are received damaged, or if they break within 6 months of purchase. Please send an email outlining the fault including an image if possible and it will either be replaced or repaired at no additional cost to you. If you have any questions about the returns policy, please contact us.

Privacy policy

MetzyDezigns will protect and respect any personal information obtained, such as your postal address. This information will be used solely for purposes related to the transaction of goods.

Shipping

1. All items purchased through this website will be shipped with Australia Post, a tracking number will be provided. The applicable shipping and handling fees will be clearly displayed at the time of purchase.

2. All orders will be sent to the address linked to your PayPal account, unless otherwise specified.

3. Once your order has been accepted and payment has been received in full, I will aim to dispatch your order within 3 business days provided it is in stock.

4. If your item is not in stock or is being made to order, please allow up to 2 weeks to receive a notification of shipment. (Please be mindful that MetzyDezigns is a "one-(wo)man" business and each piece of jewellery is lovingly hand-crafted!)

5.  If you require your order within a different time-frame, please don't hesitate to contact me.
6. Keep in mind that delivery time-frames are estimates only as I have no control over your order once it has been posted. For this reason, MetzyDezigns can not take responsibility for any delays in shipping that occur en-route.

7. MetzyDezigns will not be held responsible for any unforeseen loss or damage that occurs to your item throughout the shipping process.

8. MetzyDezigns will not be responsible for any taxes incurred during international shipping. You are advised to familiarize yourself with the import taxes and customs clearance fees related to your country.

9. Please be aware that any delays associated with customs clearance procedures may cause the original delivery time-frames estimates to be exceeded.